FAQs
1. How long will it take to receive my order?
Free delivery usually takes 3–5 working days within South Africa. Delivery times may vary based on your location and the shipping method selected. Once your order is dispatched, you'll receive a tracking number to monitor its journey.
2. Who are we?
KickCart ZA is your premier online sneaker destination, offering a wide range of sneakers and accessories from the biggest global brands.
3. What brands does KickCart ZA sell?
At KickCart ZA, we offer a diverse selection of top sneaker brands, including Nike, Adidas (with models like the Adidas Samba 2.0 and Campus 00), Puma, Converse, and more. Our collection includes iconic releases such as the Black Cat Jordan 4, Jordan 1s, Speed Trainers, and the Jordan 11, along with streetwear accessories.
4. How do I place an order on KickCart ZA?
Placing an order is simple—just browse through our website, add your selected items to your cart, and proceed to checkout. It’s quick and hassle-free!
5. Is it safe to use my credit card on KickCart ZA?
Absolutely! We take your security seriously. KickCart ZA uses trusted payment gateways like Paystack, Peach Payments, and Happy Pay to securely process your payments, ensuring your personal and payment information is protected.
6. What is the return policy of KickCart ZA?
If you're not satisfied with your purchase, you can return it within 14 days of receiving your order. For more details, please refer to our return policy page.
7. Can I track my order?
Yes! Once your order has been shipped, we’ll send you a tracking number so you can easily track your package online.
8. What is the shipping policy of KickCart ZA?
We offer free delivery on orders above a certain value. For full details on shipping options and fees, please check our shipping policy page.
9. What if I received a damaged or defective item?
If your order arrives damaged or defective, please contact our customer support team right away. We’ll help you resolve the issue as quickly as possible.
10. How can I contact KickCart ZA for customer support?
You can reach our customer support team by email, through the contact form on our website, or via WhatsApp using the number listed on our Contact page.